Shipping Policy

Last Updated: November 19, 2024
Thank you for shopping with us! 

1. Shipping Locations

We currently ship to the United States and Canada. Our warehouse is based in the United States. If you are unable to checkout, please contact support@jigjagcollective.com for assistance.

2. Processing Time

Orders are typically processed & fulfilled within 1-3 business days after payment confirmation. Shipping times are relative to this processing time. Please note that processing times may vary during peak seasons or sales events.

3. Shipping Methods and Costs

We offer a variety of shipping options to meet your needs, including:

  • Domestic (US) Shipping: 
    • Orders over $50USD will have free shipping, this is typically a 2 day shipping option but that is not guaranteed 
    • Domestic orders under $50 will have a flat rate of $10USD for express and $5USD for Standard shipping.
  • International (Canada) Shipping: 
    • Orders over $50CAD will have free shipping
    • Orders under $50CAD have carrier rates based on location

Shipping costs will be calculated at checkout based on your selected shipping method and destination.

4. Delivery Times

Delivery times vary based on the shipping method chosen and your location. Please allow for additional time during holidays and peak shopping seasons. Once your order has shipped, you will receive a confirmation email with tracking information.

5. Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can track your order on our website or directly through the carrier's website.

6. International Shipping

For international orders, please be aware that customs fees, duties, and taxes are collected at check out.

7. Missing or Lost Packages

If your order does not arrive within the expected timeframe, please contact us at support@jigjagcollective.com for assistance. We will work with the shipping carrier to locate your package.

8. Returns and Exchanges

For information regarding our return and exchange policy, please visit our return policy.

9. Contact Us

If you have any questions or concerns regarding our shipping policy, please feel free to reach out to our customer service team at support@jigjagcollective.com.

Thank you for choosing For The Cookies! We appreciate your business.